Providing Cloud services in heterogeneous virtualized environments using internal or external resources from several locations can be a real challenge!
In today’s business environment, IT departments face a plethora of issues from demanding users, such as service request management, service delivery, and have to deal with these within their organization’s financial and technical constraints. Day-to-day operations must be simplified to earn benefits in efficiency. The service lifecycle has to be easily managed – and provide fast auditable service delivery. At the same time reporting, chargeback and invoicing issues have to be solved, ideally from a single workflow engine.