InContinuum Professional Services Engineers are expert in designing and implementing data center virtualization infrastructure and/or enhancing existing infrastructures.  Our infrastructure experts work closely with you to design, configure, implement, and test your CloudController® solution so that it works seamlessly within your existing environment.  Maximizing your return on investment (ROI) is our priority.

For each specific Professional Services project an InContinuum Project Consultant is assigned to the project and works on-site alongside the customer's project team to assure project success.  

Project Types

Typical Professional Services projects include:

• Installation and deployment of the CloudController® software and its associated server and network platforms
  
  
• Upgrades to new major release versions of CloudController®
  
  
• Training courses in the use and operation of CloudController®
  
  
• Design and integration of IT systems virtualization infrastructure
  
  
• Development of managed services programs
  
  
• IT Project / Program Management
  
  
• Analysis and design of server, storage and network solutions

Statement of Work

InContinuum Software approaches each Professional Services assignment with a best practices project methodology. Using our customers' requirements for management of their cloud-based services platform as a starting point, InContinuum prepares an outline of the assignment to guarantee the desired results. This forms the basis of a Statement of Work (SOW) for the implementation activity in which project milestones and deliverables are defined. The SOW consists of the following agreements:

1. Project Objective and Scope
   
   
2. InContinuum & Customer Responsibilities
   
   
3. Deliverables
   
   
4. Key Assumptions, Risks and Issues
   
   
5. Assignment Project Schedule
   
   
6. InContinuum & Customer Key Personnel
   
   
7. Additional Conditions

Seamless System Integration

From the moment the definitive Statement of Work is agreed upon, the integration will be set into motion. In order to guarantee that the implementation runs as efficient as possible, we test, integrate and configure the CloudController® configuration beforehand in our test and demonstration laboratory. Upon successful completion of the implementation, your IT systems management resources will be trained so they can manage the new environment themselves on a daily basis.

Training

An integral part of the installation process for every CloudController® implementation is training in the administration, use and troubleshooting of the application.  Your designated personnel receive comprehensive training in the use and operation of all functions and features that our solutions provide you. Individual training courses are also available.

Contact  

Inquire here about the availability of our Professional Services team to assist you in your project. We look forward to hearing from you! Inquire here